Privacy Policy & SMS Terms

Effective date: October 23, 2026

Hope & Healing Counseling ("Hope & Healing," "we," "us," or "our") provides mental health services in Cheyenne and Pine Bluffs, Wyoming, and by telehealth throughout Wyoming. This Privacy Policy explains how we collect, use, and protect information through our website, www.hopeandhealingwyoming.com (the "Site"), and through our text messaging (SMS) program.

This policy does not cover your protected health information (PHI). As a health care provider, we handle PHI under the Health Insurance Portability and Accountability Act (HIPAA). How we use and disclose PHI is described in our separate Notice of Privacy Practices, available [LINK TO NOTICE OF PRIVACY PRACTICES] or on request at our office. If this policy and our Notice of Privacy Practices conflict regarding PHI, the Notice of Privacy Practices controls.

Information We Collect

Information you give us. When you use our contact form, call, email, or opt in to text messages, you may provide your name, email address, mobile phone number, and the contents of your message.

Information collected automatically. Our Site is hosted by Wix.com. Wix and similar service providers may automatically collect technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit, using cookies and similar technologies.

Text messaging information. If you opt in to our SMS program, we collect your mobile number, the date and time of your consent, and records of messages sent and opt-out requests.

How We Use Information

We use the information described above to:

Respond to your inquiries and requests for services
Schedule, confirm, and remind you of appointments
Send the text messages you have agreed to receive
Operate, maintain, secure, and improve our Site
Comply with legal, regulatory, and professional obligations

Text Messaging (SMS) Program

Consent. We send text messages only to people who have given express consent, for example by checking the SMS consent box on our contact form or by agreeing in writing on our intake paperwork. Consent to receive text messages is optional and is not a condition of receiving services.

Types of messages. Appointment scheduling, confirmations, reminders, and office updates (such as closures or schedule changes). We do not send clinical or treatment information by text.

Frequency and cost. Message frequency varies. Message and data rates may apply.

Opting out and help. Reply STOP at any time to stop receiving messages; you will receive one final message confirming your opt-out. Reply HELP for help, or contact us at 307-202-4005 or info@hopeandhealingwyoming.com. Mobile carriers are not liable for delayed or undelivered messages.

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent.

How We Share Information

We do not sell, rent, or trade your personal information. We share it only:

With service providers who perform services for us under confidentiality obligations, such as website hosting, practice management and scheduling, and text message delivery. They may use your information only to provide those services to us.
As required by law, such as in response to a subpoena, court order, or other legal process, or to protect the safety of you or others.
In a business transfer, such as a merger or sale of the practice, subject to the same protections described here.

None of these categories includes text messaging originator opt-in data and consent, which is never shared as described in the Text Messaging section above.

Health Information

Please do not send health or treatment information through our website contact form, by email, or by text message. These channels are not intended for sensitive health information. To discuss your care, call us at 307-202-4005 or use our secure patient portal.

Once you become a patient, your health information is protected under HIPAA and handled as described in our Notice of Privacy Practices.

If you are in crisis, do not use our website or text messages. Call or text 988 (Suicide & Crisis Lifeline), call 911, or go to the nearest emergency room.

Cookies

Our Site uses cookies and similar technologies provided by Wix for site functionality, security, and basic analytics. You can block or delete cookies through your browser settings; some Site features may not work properly if you do.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy or as required by law. We keep records of your SMS consent and opt-out requests as long as needed to show compliance with messaging rules.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Services for minors are arranged by a parent or legal guardian. If you believe a child has submitted information through our Site, contact us and we will delete it.

Your Choices

Text messages: Reply STOP at any time to opt out.
Access, correction, or deletion: Contact us to request access to, correction of, or deletion of personal information you submitted through the Site, subject to our legal and record-keeping obligations. Requests about your health records are handled under our Notice of Privacy Practices.

Third-Party Links

Our Site links to third-party websites, including our patient portal and social media pages. Those sites have their own privacy policies, and we are not responsible for their practices.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page with a new effective date.

SMS Terms & Conditions

These terms govern the Hope & Healing Counseling text messaging program. By opting in, you agree to these terms.

Program description. Hope & Healing Counseling sends text messages about appointment scheduling, confirmations, reminders, and office updates such as closures or schedule changes. We do not send clinical or treatment information by text.
Opting in. You may opt in by checking the SMS consent box on our website contact form or by agreeing in writing on our intake paperwork. Consent is optional and is not a condition of receiving services.
Eligibility. You must be the account holder of the mobile number provided or have the account holder's permission. If you are under 18, a parent or legal guardian must provide consent.
Message frequency. Message frequency varies based on your appointments and office updates.
Cost. Message and data rates may apply according to your mobile carrier plan.
Opting out. Reply STOP to any message to stop receiving texts. You will receive one final message confirming your opt-out. You may also opt out by calling 307-202-4005 or emailing info@hopeandhealingwyoming.com.
Help. Reply HELP to any message, call 307-202-4005, or email info@hopeandhealingwyoming.com.
Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.
Not for emergencies. Do not use text messaging to communicate about a mental health crisis or emergency. Call or text 988, call 911, or go to the nearest emergency room.
Changing your number. If you change or deactivate your mobile number, please notify us so we do not send messages to someone else.
Privacy. Information collected through the text messaging program is handled as described in this Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Changes to these terms. We may update these terms from time to time. Changes take effect when posted on this page.

Contact Us

Hope & Healing Counseling
1217 S Greely HWY Unit B, Cheyenne, WY 82007
Phone: 307-202-4005
Email: info@hopeandhealingwyoming.com